Applications are invited for the role of Fan Engagement Manager.
Successful applicants will need to:
- Design, coordinate, lead and embed the PVFC Fan Engagement framework into the DNA of the club.
- Influence all at Port Vale FC and support stakeholders to understand best practises in engagement.
- Lead and map customer journeys to drive engagement and increase opportunities.
- Ensure all PVFC channels delivers and maintains an exceptional level of service and engagement to its ever-growing fan base.
- Assist and maximise the profitability of the clubs varying revenue streams through positive and consistent engagement.
- Identify opportunities to streamline processes and systems.
- Day-to-day management and building of relationships with fans, ensuring the club speaks and listens to fans in the right forums.
- Provide board-level reporting on the areas of success and areas where improvement is needed.
- Lead on any headline PVFC written communication and be the link for board-level content.
- Proactively engage with supporters with a view, acting as a conduit for directing issues to the appropriate department and tracking issue resolution.
- Assist the club management teams on issues of supporter interest, ensuring all parties are fully briefed and facilitating direct engagement with supporters when and where appropriate.
- Lead fan engagement days and activities, such as kit launches/family fun days/match day.
Person Specification
| Knowledge | Essential | Desirable | |
| Educated to degree level or equivalent. | ✔ | ||
| Customer management experience with the ability to construct high-quality responses both verbally and written | ✔ | ||
| Experience in the development and delivery of high-quality fan/customer engagement programmes. | ✔ | ||
| Skills, Attributes and Experience | Essential | Desirable | |
| A strong background in social media and website content. | ✔ | ||
| A background of working in a professional sports club. | ✔ | ||
| Excellent business acumen with experience in understanding and analysis of data. | ✔ | ||
| Excellent people and communication skills with the ability to influence and engage at a senior level. | ✔ | ||
| Excellent planning and organisational abilities. | ✔ | ||
| Ability to build and maintain long-lasting relationships. | ✔ | ||
| Experience in driving high standards of service and performance within team members. | ✔ | ||
| A willingness and ability to work flexibly in a friendly, fast-paced and dynamic environment. | ✔ | ||
| Excellent written and verbal skills. | ✔ | ||
| Excellent organisational and time management skills with the ability to work to tight deadlines in a fast-paced environment. | ✔ | ||
| Other | Essential | Desirable | |
| Excellent IT skills. | ✔ | ||
| Demonstrate willingness to be agile and hands-on when necessary. | ✔ | ||
| Self-motivated and able to act on initiative. | ✔ | ||
| Able to work outside office hours as suits the department need. | ✔ | ||
| Personal Attributes/Values | Essential | Desirable | |
| Resilient, with the ability to handle adversity and challenge in a positive way. | ✔ | ||
| Highest levels of personal integrity and ability to maintain trust, sensitivity and confidentiality. | ✔ | ||
| Able to work independently and as part of a team. | ✔ | ||
| Demonstrate an ability to foster a positive, values-driven culture, where staff at all levels are supported and empowered to succeed. | ✔ | ||
| Flexible and adaptable attitude towards work. | ✔ | ||
| Innovative thinker with a drive to continually improve. | ✔ | ||
| A friendly, positive 'can do' and courteous attitude. | ✔ | ||
| Enthusiasm, energy and resilience. | ✔ | ||
| A commitment to the aims, vision and valued of Port Vale FC. | ✔ | ||
| Highly motivated, determined and conscientious. | ✔ | ||
| Meticulous standards. | ✔ | ||
| Articulate and confident management style with the ability to communicate effectively in all forms and at all levels. | ✔ |
Safeguarding Statement
Port Vale Football Club is committed to safeguarding the welfare of children and adults at risk and require all employees to share this commitment and promote the welfare of these groups.
Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered ‘spent’ as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). Appointment to this role is subject to a satisfactory Enhanced DBS Check (with children’s barred list check) and references.
Equality Statement
Port Vale Football Club is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity.
Click here to read the full Job Description
Apply using the link below:
https://hr.breathehr.com/v/fan-engagement-manager-29854
The deadline for applications is 9th June 2023.