Job details                                        

Job title: 

Venue Sales Executive

Location

Port Vale Football Club; Vale Park, Hamil Road, ST6 1AW

Hours:         

37.5 hours per week (flexibility and occasional unsocial hours are a requisite of the role)

Responsible to:

Venue Sales Manager

Team:

Commercial

Responsible for:

Venue Sales – Strategy of bookings, events, fan zone and kiosk

Job Purpose:

To strategize and organise venue bookings and events with the Venue Sales Manager, maximising revenue and profitability, and exploring revenue avenues across the venue.

Relationship & Reporting Lines:

 PRINCIPLE ROLE AND RESPONSIBILITIES

1.              

Assist the Venue Sales Manager in ensuring that all relevant commercial information is delivered across the club, to the neighbouring departments, for all bookings and events.

2.              

Welcoming potential clients on a 1-2-1 basis through email, telephone and in person meetings, whilst maintaining high levels of customer service with the aim to convert the booking into venue sales revenue.

3.              

Taking a customer through the full journey from initial enquiry to room viewing, and then completing this with the existing booking process - all with a professional manner.

4.              

Regularly evaluate the efficiency of booking procedures and delivery of information to others, and apply any improvements when necessary.

5.              

Ensure the venue sales team delivers and maintains an exceptional level service to its customers both internal and external.

6.              

Maximise the availability and profitability of the venue for all events and functions.

7.              

Build and maintain relationships with both new clients and regular bookers.

8.              

Assist in the strategy and organisation of both match day kiosks and fan zones.

Knowledge

Essential

Desirable

1.              

Educated to degree level or equivalent

✓

Skills, Abilities & Experience

Essential

Desirable

2.              

A strong background in customer facing roles

✓

3.              

A strong background in events organisation roles

✓

4.              

Excellent planning and organisational abilities

✓

5.              

Excellent people and communication skills

✓

6.              

Ability to manage own workload and prioritise the business needs

✓

7.              

Ability to build and maintain strong and long-lasting relationships

✓

8.              

A willingness and ability to work flexibly in a friendly, fast-paced, and dynamic environment

✓

Other

Essential

Desirable

9.              

Excellent IT Skills.

✓

10.           

Demonstrable willingness to be agile and hands on when necessary.

✓

11.           

Self-motivated and able to act on initiative.

✓

12.           

Has a sporting role background

✓

Personal Attributes/Values

Essential

Desirable

13.           

Resilient, with the ability to handle adversity and challenge in a positive way.

✓

14.           

Highest levels of personal integrity and ability to maintain trust, sensitivity, and confidentiality.

✓

15.           

Able to work independently and as part of a team.

✓

16.           

Demonstrate an ability to foster a positive, values driven culture, where staff at all levels are supported and empowered to succeed.

✓

17.           

Flexible and adaptable attitude towards work.

✓

18.           

Innovative thinker with a drive to continually improve.

✓

Safeguarding Statement

Port Vale Football Club is committed to safeguarding the welfare of children and adults at risk and require all employees to share this commitment and promote the welfare of these groups.

Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered ‘spent’ as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013).  Appointment to this role is subject to a satisfactory Enhanced DBS Check (with children’s barred list check) and references.

Equality Statement

Port Vale Football Club is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity.