Designed to highlight both acceptable and harmful posts when engaging with the club, supporters, players and staff on social media, the move is part of ongoing efforts across the EFL to tackle abuse.
Our new guide was launched with the help of first-team goalkeeper Connor Ripley, who featured in a video that highlights the abuse received by players online taking on one of his closest friends.
The launch also follows our support for the EFL’s League-wide anti-racism campaign ‘Together Against Racism’, which took place from 17-28 October.
CLICK HERE TO READ THE NEW PVFC SOCIAL MEDIA GUIDE
The guide shows examples of how users can engage positively online as well as demonstratingthe proactive role supporters can play in keeping social media a safe place for everyone.
Port Vale’s Director of Marketing & Communications, Ryan Grant, said: “On X (Twitter) alone in the last three months, we’ve reached almost 20 million people through our content, and therefore recognise the responsibility we have as a club to use our voice for good.
“Whether you’re coming to Vale Park on a matchday or keeping up to date online, we want everyone to feel welcome and are working hard to bring our supporters closer to the club.
“We remain committed to working together with the EFL, our fellow clubs and other authorities following an increase in online abuse in recent seasons, and see the launch of this guide as a positive reminder of what we stand for here at Vale.
“We’re proud to be a community club and it’s important to us that we also take positive steps when it comes to our online community.”
The club monitors its digital channels regularly for discriminatory or hateful comments and messages, and may remove posts, block users, or - if necessary - report cases to the relevant authorities.
If you see any posts which contravene or breach the club guide, please get in touch by emailing security@port-vale.co.uk. All reports will remain confidential and anonymous and will be managed by a dedicated team at the club.